Frequently Asked Questions...
Q: What does it mean that you're "Non-Tipping"?
A: We neither accept nor expect tips. That's right! Even if you try, we won't take it! When evaluating salon choices, this is an important distinction, as what we offer is all-inclusive pricing. We feel that this is a component of the bigger experience that promotes the most stress-free and professional environment for our clients.
Q: What does the different technician levels really mean?
A: Each technician level is reflective of the amount of responsibility held in the salon. Every technician goes through extensive training in-salon at the start of their career with us and the continues to maintain internal and external education every year in order to bring you unparalleled consistency and expertise.
Q: How many locations do you have?
A: We currently have one location in the Kentlands area of Gaithersburg, MD.
Q: You've been around forever, how many decades has it been?
A: Three full decades, but it's pushing four! We feel fortunate to have been a part of this community for so many years and continue to evolve our passion with the different generations.
Q: You sponsor a concert series, but you're a salon?
A: The aim for our company has always been simple; excel at our craft and do it different. The concert series is a bigger outworking of our effort to bring the arts; in all forms, to our community and make it accessible.
Q: Why do you take a credit card at my first visit?
A: Your reservation is held especially for you. We value your time and strive to maintain our schedules so that you are taken and finished in the time frame you have allotted to spend with us. Our credit card policy enables us to do this.
Q: What is your cancellation policy and what does it mean for me?
A: We require 24-hour notice in order to change or cancel any scheduled services. If policy notice is not given, 100% of the total amount of the service will be required. Again, this is to protect your reserved timing and so that we can ensure availability.
Q: Can I book appointments online?
A: We do offer appointment requests through our website and our Facebook page. Appointment requests enable you to choose a service and up to three dates and/or times that work well for you; as well as, drop us a note as to any specifics including: technician, goal of the appointment, etc... If your appointment time is available we will schedule and send you an email confirmation to that effect. If the exact option isn't available, we will schedule the next closest availability to what you requested and then you can confirm whether it will fit your schedule. Appointment requests can only be made for 2+ days in the future. If you have a more urgent need, please call 301.977.0800 so we can take care of you immediately.
Q: Will you come to our location for my wedding?
A: We will absolutely go on-site for any special event; any day or time that is needed (even the times we are not technically open). We do ask that you reserve your special day as early in advance as possible. This give us ample time to secure the date, time, and technician availability based on your needs. If you are interested in special event pricing please email us at firstname.lastname@example.org.