Frequently Asked Questions...

Q: What does it mean that you're "Non-Tipping"?

A: We neither accept nor expect tips. That's right! Even if you try, we won't take it! When evaluating salon choices, this is an important distinction, as we aim to have the most upfront and transparent pricing. We feel that this is a component of the bigger experience that promotes the ultimate stress-free and professional environment for our clients.


Q: What does the different technician levels really mean?

A: Each technician level is reflective of the responsibility held in the salon; purely an internal reward system to promote and sustain growth. We know when you see words like "Senior" that generically designates superior, but not with O'HAIR. Every technician goes through extensive training in-salon at the start of their career with us and then continues to maintain internal and external education every year in order to bring you unparalleled consistency and expertise regardless of who you see.


Q: How many locations do you have?

A: We have one location in the Kentlands area of Gaithersburg, MD. 


Q: You've been around forever, how many decades has it been?

A: Four decades and counting! We feel fortunate to have been a part of this community for so many years and continue to evolve our passion with different generations. 


Q: You sponsor a concert series, but you're a salon? 

A: The aim for our company has always been simple; excel at our craft and do it differently. The concert series is a bigger outworking of our effort to bring the arts; in all forms, to our community and make it accessible. 


Q: What is your cancellation policy and what does it mean for me? 

A: In order to provide the best service possible, we kindly request that you provide us with at least 24 hours' notice for any changes, rescheduling, or cancellations of your appointments. This policy allows us to efficiently manage our schedule and offer the flexibility to accommodate the needs of all our valued clients. Appointments changed, canceled, or rescheduled with less than 24 hours notice are subject to a cancellation fee totaling 100% of the scheduled service(s). We understand that unforeseen circumstances can arise, and we will do our best to be flexible and understanding in such cases. We appreciate your understanding and cooperation with our cancellation policy, as it enables us to continue providing you with the highest level of service. 


Q: Why do you require a credit card for reservation?

A: The credit card is securely held in accordance with our cancellation policy and to facilitate seamless check-out.


Q: Can I book appointments online?

A: Yes! We now offer online scheduling for all existing clients. We know there is a time and place for calling, but sometimes going online is just... easier! Select fan-fav services are currently available for scheduling. Appointment options will show in real time based on the service(s) desired. If you have questions on which service to reserve or do not see your desired service currently available, please reach out to us at 301.977.0800 or via email at First-time clients, we do ask that you initially give us a ring so we can provide the ultimate experience.


Q: Will you come to our location for an event?

A: We will absolutely go on-site for any special event; any day or time that is needed (even the times we are not technically open). We do ask that you reserve your special day as early in advance as possible. This gives us ample time to secure the date, time, and technician availability based on your needs. If you are interested in special event pricing please email us at